Privacy Policy

1. Who We Are

Ballarat Plumbing is a licensed plumbing business operating in Ballarat and surrounding areas, Victoria, Australia. We can be reached at:

• Phone: 0497 545 279

• Website: ballaratplumbing.com.au

 

2. Information We Collect

We collect personal information when you contact us, submit a quote request, or use our website. This may include:

• Name and contact details (phone number, email address, postcode)

• Details of your plumbing job or service request

• Payment information (processed securely through third-party providers)

• Website usage data collected via cookies and analytics tools (Google Analytics)

 

3. How We Use Your Information

We use your information to:

• Respond to enquiries and provide quotes

• Schedule and deliver plumbing services

• Process payments

• Improve our website and advertising (including Google Ads conversion tracking)

• Comply with legal obligations

We do not sell, rent, or share your personal information with third parties for marketing purposes.

 

4. Google Ads and Lead Forms

We use Google Ads to promote our services. If you submit a lead form through a Google Ad, your name, phone number, and postcode are collected and sent to us directly. This information is used solely to follow up on your enquiry. Google's privacy policy applies to data collected through their platform: policies.google.com/privacy.

 

5. Cookies and Analytics

Our website uses Google Analytics to understand how visitors use the site. This involves the use of cookies that collect anonymised data about your visit (pages viewed, time on site, location by region). No personally identifiable information is collected through cookies. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

 

6. How We Store Your Information

Your personal information is stored securely and accessed only by authorised team members. We retain your information for as long as necessary to provide services and meet legal obligations, then securely delete it.

 

7. Your Rights

Under Australian Privacy Law (Privacy Act 1988), you have the right to:

• Access the personal information we hold about you

• Request corrections to inaccurate information

• Request deletion of your information where it is no longer needed

To make a request, contact us at 0497 545 279.

 

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and recommend reviewing their policies independently.

 

9. Changes to This Policy

We may update this privacy policy from time to time. The current version will always be available on our website with the date it was last updated.

 

10. Contact Us

If you have any questions about this policy or how we handle your information, please contact us:

• Phone: 0497 545 279

• Website: ballaratplumbing.com.au

 

Ballarat Plumbing complies with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).